Return And Exchange

Thank you for considering our return policy. We understand that sometimes returns are necessary, and we want to make the process as straightforward as possible for you. Please find our return policy below:

1. We offer a return window of 7 days from the date of purchase. This means that you have 7 days to initiate a return after receiving your order.
2. Condition: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please ensure that all tags, labels, and accessories are intact.
3. Cost of shipping: We kindly ask that customers bear the responsibility of covering the cost of return shipping. This includes any fees or charges associated with shipping the item back to our warehouse.
4. Return process: To initiate a return, please contact our customer support team with your order details and reason for the return. They will guide you through the necessary steps and provide you with a return authorization number, if applicable.
5. Refund or exchange: Once we receive the returned item and verify its condition, we will process either a refund or an exchange, depending on your preference and the availability of the desired item. Refunds will be issued to the original payment method used during the purchase.

For all return or exchange inquiries please contact us here or email us at info@saraspassion.com. Please include your order number in your message.